Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Fairhaven, Bristol County, and the greater South Shore and Cape areas. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

We are passionate about preventative care, client education, and providing comprehensive medical and urgent care to Fairhaven pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs urgent care during our regular business hours, please contact us right away. Our urgent care services are offered on a limited basis for established clients.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

  We make every effort to remind you of your appointment, we make confirmation calls the day before as well as email and text reminders as long as we have current and accurate information.

  Existing Clients

  We require 24 hours advance notice to reschedule or cancel your appointment, failure to notify us will result in a $25 fee applied to your account.

  New Clients

  New clients are required to make a deposit equal to the exam fee (currently $108 but subject to annual changes) upon booking their first appointment. We require 24 hours to reschedule or cancel your appointment. Failure to notify us 24 hours in advance will result in the deposit being non-refundable.

• What types of animals do you treat?

  At New England Animal Hospital we take care of cats and dogs. 

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with a specialty appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.